(Received on 24.03.26, and we hope you find the information helpful - Neston Cyber Centre)

How to deal with doorstep cold callers.

Dear Resident,

We want to help keep you safe from bogus callers and doorstep thieves.

Doorstep cold calling is not illegal, however Trading Standards advice is to NEVER employ traders who call at your door.

Whilst we do have genuine callers at our doors there are unfortunately those that exploit people in their home.

This includes people who knock on your door, phone calls, leaflets rogue traders put through the letterbox and false use of logos to appear genuine.

These 'salespeople/traders' show up unannounced and try to pressure you into getting work done on your house, such as fixing your roof, driveway, gutters, or trees. They often claim they are working in the neighbourhood and can offer you a super cheap price.

You may also get sellers who claim to be part of a rehabilitation scheme to try and sell household cleaning products.

The simplest way to avoid rogue traders is not to engage with them, say no thanks and stick to it. If you feel unsafe, call the police.

  • Don't feel obliged to talk to them at all.
  • If you do talk to them, don't agree to anything on the spot. If you do agree for the work to be carried out, they are legally required to give you a written notice explaining you have the right to a 14-day cooling off period.
  • Get quotes from other companies before making a decision.
  • Do not pay cash on your doorstep.


    • Please keep an eye on elderly and vulnerable neighbours as they are often targeted.

    We hope this information helps.

    The Crime Prevention Team

    It is important to us that we know about the issues that cause you concern. We have set up a survey where you can tell us about the things you would like us to focus on in your area.

    Message Sent By

    Beth George
    (Cheshire Police, Crime Prevention Officer, West) 

    https://www.cheshire.police.uk 

    (From Neston Cyber Centre - copy and paste Resident's voice | Cheshire Constabulary and follow the link to 'Resident's voice')


    Ellesmere Port & Neston Police Neighbourhood Crime update - 10 February to 3 March 2026

    (Received on 03.03.26, and we hope you find the information helpful - Neston Cyber Centre)

    Please note this is not a complete list of all incidents reported during this period - it is purely for the information of local residents to make them aware of incidents that have taken place within their area.

    Information on Home / Personal Security can be found on the Cheshire Police Website. www.cheshire.police.uk

    Incidents reported relating to RESIDENTIAL property:

    ELLESMERE PORT EAST

    • Whitby
    • Parkfield Drive – Upper floor rear bedroom window pried open to gain access into property. Handbags, watches and jewellery taken.

    ELLESMERE PORT WEST

    • Sutton
    • Summertrees Road – Unknown male walked into residential property. When challenged by homeowner he has apologised and walked out. – when speaking to neighbour advised that this male had been witnessed walking up the road looking in through windows and into cars.

    Incidents reported relating to BUSINESS premises:

    ELLESMERE PORT EAST

    • Ellesmere Port Town
    • Whitby Road – Rear fire door to hair salon forced open to gain access to the premises. Cash taken from the till and hair clippers taken.
    • Rivington Road – Double glass doors leading to charity shop have been damaged to gain access into the building. Costume jewellery and charity money tin taken.
    • Rossmore
    • New Grosvenor Road – Group of youths reported to have gained access into abandoned community centre.
    • Meadow Lane – Unknown offender/s has accessed office area, of business unit within the Canal Bridge Enterprise Centre, causing damage to the door, safe and cash box.

    ELLESMERE PORT WEST

    • St. Pauls
    • Station Road – Entry gained into office block of Car Sales by smashing window. Untidy search carried out within and keys to 2 vehicles taken, along with the vehicles.
      • Grey Mercedes AMG A35, DY19 WKZ.
      • Grey BMW X5, SL63 UBU.

    Incidents reported relating to OUTBUILDINGS/GARDENS:

    ELLESMERE PORT EAST

    • Ellesmere Port Town

    Stanney Lane – Access gained into a storage container within a new house build. Large quantity of items taken including 2 x saws, 1 x rotating laser, 1 x pipe laser and 2 x EDM total stations.


    Incidents reported relating to criminal damage, with the exclusion of damage to vehicles:
    ELLESMERE PORT EAST

    • Ellesmere Port Town
    • Croft Court – Brick thrown through property window.
    • Wellington Road - Market Group of youths cut the display banners at the front of the salon within the market.
    • Whitby
    • Stanney Lane – Group of youths on the roof of old building smashing windows.
    • Rossmore
    • Wilkinson Street North - Unknown male kicking door and banging on the windows of property. Damage also caused to pots, solar light, garden furniture and fence. – Male arrested.

    ELLESMERE PORT WEST

    • Little Neston and Burton
    • Marshlands Road – Unknown object hit window causing chip in the glass. Possibly a pellet from a pellet gun.
    • Neston
    • Westlands Close – Outer pane of glass in window smashed by unknown means.
    • Netherpool
    • North Road – Damage caused to metal boundary fencing and padlocks cut off to access private lane.
    • St. Pauls
    • Chester Road - Damage caused to toilet seat, roll holder, door hinges and bin at Ellesmere Port Golf Club. – Male arrested.
    • Delamere Drive – Front door to property kicked by an unknown person leaving marks on the door.
    • Chester Road – Patron at the Olde red Lion public house head butted a TV several times, damaging it beyond repair.
    • Cedar Avenue – Trellis at the top of garden fence damaged.


    Incidents reported relating to theft, with the exclusion of shop lifting & vehicle theft:
    ELLESMERE PORT EAST

    • Ellesmere Port Town
    • Kingsley Road - Blue, green and black XC Specialized Geometry Rockrider taken from rear garden during the night.

    ELLESMERE PORT WEST

    • Little Neston and Burton
    • Snabswood Close – Van (no further details) pulled up at the roadside. Unknown male has then taken a quantity of scrap items which were on the driveway.
    • Netherpool
    • Crossley Avenue – Green and black Boardman mountain bike taken from passageway between houses.
    • St. Pauls

    • Windways – Unknown male, using a van, pulls up outside property and remain some scrapped metal from the side of the property.


    Incidents reported relating to theft / attempt THEFT OF motor vehicles:

    ELLESMERE PORT WEST

    • Parkgate
    • Swifts Weint – Orange Kawasaki KLV 1000, DX55 KBN taken from driveway to the side of property. – Recovered in wooded area off The Ropewalk, Parkgate.
    • St. Pauls
    • Station Road – Two vehicles taken after the keys were obtained during a burglary of the office block of Car Sales.
      • Grey Mercedes AMG A35, DY19 WKZ.
      • Grey BMW X5, SL63 UBU.

    Incidents reported relating to theft / attempt THEFT FROM motor vehicles:
    ELLESMERE PORT WEST

    • Willaston and Thornton
    • Roften Way – Unknown male offender witnessed on CCTV trying the door handles of the vehicles parked on the driveway. He was also seen to try to open the secured garden gate which would have provided access to the rear garden. From watching CCTV footage, the male appears to have a companion with them.
    • Valentine Street – Insecure VW Tiguan entered and took gift cards and old Monza card from a baby bag and a child's coat.
    • Sutton
    • Northern Rise – Rear registration plate, showing Y99 KBX taken from a Vauxhall Astra which was parked at the roadside.

    Incidents reported relating to DAMAGE TO motor vehicles: ELLESMERE PORT EAST

    • Whitby
    • Chester Road - Mercedes E class scratched along the length of the drivers side.
    • Rossmore
    • Oil Sites Road – Unknown male slammed his fist into the window of a Citroen C1 to smash it.

    ELLESMERE PORT WEST

    • St. Pauls
    • Smithy Lane – Vauxhall Corsa scratched along the side of vehicle.
    • Childer Crescent – VW California motor home scratched along the length of the vehicle. – May not have been damaged at this location.

    If you have any CCTV, dash cam footage, etc., that you think may have captured something of relevance in relation to any of the below incidents, further information such as dates and times can be provided. 

    Message Sent By

    Wendy Dalton
    (Cheshire Police, PCSO, Ellesmere Port LPU) 


    Ellesmere Port & Neston Police Neighbourhood Crime update - 10th January to 10th February 2026

    (Received on 11.02.26, and we hope you find the information helpful - Neston Cyber Centre)

    Please note, this is not a complete list of all incidents reported during this period - it is purely for the information of local residents to make them aware of incidents that have taken place within their area.

    Information on Home / Personal Security can be found on the Cheshire Police Website. www.cheshire.police.uk 

    Incidents reported relating to RESIDENTIAL property:

    ELLESMERE PORT EAST

  • Whitby
  • Windermere Road – Access gained into property by snapping rear door lock. Property searched through, including garage and a quantity of property taken, including tools, jewellery and fishing equipment have been taken.
  • Strawberry
  • Llandaff Close – Unknown offender, using bolt croppers, smashes glass pane in rear door to gain access to the property. Search made within and various items taken, including bank cards and aftershave.
  • Rossmore
  • South Pier Road – Boat, moored at the Boat Museum entered and bunk mattress taken. Believes that the engine may have also been tampered with.


    • ELLESMERE PORT WEST

  • Parkgate
  • The Runnell – Lock snapped on rear patio door to enter property. Untidy search carried out and quantity of jewellery taken.
  • Leighton Chase – Property entered via rear door after the lock had been snapped. Untidy search carried out and quantity of items, including jewellery taken.
  • Ledsham and Manor
  • Gilder Way – Homeowners disturbed during the early hours of the morning by a loud bang. Upon looking out of window they noticed two unknown males outside the address who ran off when they banged on the window. Upon checking the property, they noticed damage around the door where an attempt had been made to force it open.
  • Willaston and Thornton
  • Hooton Road – Patio doors to rear of property forced open, activating alarm. Nothing appears to have been taken.
  • Orchard Lane – Entry forced into property via patio doors. Quantity of items, including jewellery taken


    • Incidents reported relating to BUSINESS premises:

    ELLESMERE PORT WEST

  • Willaston and Thornton
  • Hooton Road – Two unknown males have forced entry into a commercial property, at Oaklands Business Park, via the lower floor window of the communications. They have then caused damage to the lower vent of an internal door whilst, unsuccessfully, trying to gain further access into the building.


    • Incidents reported relating to criminal damage, with the exclusion of damage to vehicles:

    ELLESMERE PORT EAST

  • Ellesmere Port Town
  • Burnell Road – Stacker truck repeatedly reversed into a security post, to intentionally flatten it, allowing access to private parking area.
  • Brancepeth Court – Brick thrown through living room window.
  • Cheshire Oaks – Group of youths pushing statues over on site. Statue, outside 'Karl Largerfield' knocked over and smashed.
  • Whitby
  • Dunkirk Lane – Access gained to the squash courts at Whitby Sports & Social Club by unknown means. Paint has been taken from a cupboard and been thrown around the area. Broken glass has also been left on the floor area.


    • ELLESMERE PORT WEST

  • Neston
  • Frobisher Road – Window smashed. – Repeat location.
  • The Cross – Glass front of Vista Abode business premises smashed by unknown offender.
  • St. Pauls
  • Thelwall Road – Group of female youths' spray painted two penises onto the wall to the rear of the Tesco building.
  • Acre Road – Egg thrown at window causing glass pain to smash.


    • Incidents reported relating to theft, with the exclusion of shoplifting & vehicle theft:

    ELLESMERE PORT EAST

  • Ellesmere Port Town
  • Arrow Court – Unknown picks up and takes a parcel left outside an address at Stanwell House.
  • Princes Road – Parcel left outside property taken by unknown person.
  • Arundel Court – Large handmade bird feeder taken from garden.
  • Columbia Road – Parcel taken from outside address.
  • Marina Drive – Insecure silver Claude Butler Ridge 2 electric bike taken from outside shop. Bike recovered at the rear of the bowling green at Whitby Park.
  • Whitby
  • Chester Road – Dark green Carrera Vengeance taken from the foyer area at Morrisons by an unknown male.


    • ELLESMERE PORT WEST

  • Ledsham and Manor
  • Karen Way – Whilst in the process of works being carried out, two radiators taken.
  • St. Pauls
  • Old Chester Road – Parcel taken from doorstep.
  • Parklands – Parcel taken from doorstep.


    • Incidents reported relating to theft / attempt THEFT OF motor vehicles:

    ELLESMERE PORT EAST

  • Ellesmere Port Town
  • Cromwell Road – Vauxhall Corsa found with rear windscreen smashed by unknown means.
  • Victoria Mews – Access gained into Daihatsu Cuore by smashing the side window. Ignition wiring pulled out in what is believed to have been an unsuccessful attempt to steal it.
  • Ashfield Road – Blue Citroen one, MGZ 5564 taken by unknown means. – Vehicle found on Telford Road having been set alight.
  • Whitby
  • St. Thomas View – Black Harley Davidson, NK59 BTY, parked at roadside taken by unknown means.


    • ELLESMERE PORT WEST

  • St. Pauls
  • Maple Avenue – Black Panther DB50QT moped, DK73 BXC from outside address. – Vehicle found abandoned by power station.
  • Kings Road – Black Mercedes C220, LT65 PZV taken. – Recovered from the garage area to the rear of Alvanley Road.


    • Incidents reported relating to theft / attempt THEFT FROM motor vehicles:

    ELLESMERE PORT EAST

  • Whitby
  • Avondale – Insecure Vauxhall Astra entered by an unknown male using a push bike. Search within carried out but nothing reported to have been taken.
  • Eddisbury Road – VW Tiguan entered by unknown means and a Black & Decker car vacuum taken.
  • Walnut Grove – Insecure VW Amarok entered and wallet taken.


    • ELLESMERE PORT WEST

  • Netherpool
  • Straker Avenue – Unknown male seen trying the door handles of Ford Mondeo during the early hours of the morning. Also seen to try the doors of other vehicles nearby.
  • St. Pauls
  • Paul Callan Drive – Insecure VW T-Roc entered, and items taken from within.
  • Gawsworth Road – Entry gained into BMW 520d by unknown means. Untidy search carried out but nothing reported taken.
  • Whetstone Hey – Vauxhall Grandland entered and loose change taken from cup.
  • Granville Drive – BMW 120i entered by unknown means. Purse and laptop taken.
  • Overpool Road – Dacia Sandero entered by unknown means and various items taken.
  • Sutton
  • Summertrees Road – Two insecure vehicles entered and property removed:
    • Vehicle (no further details at this time) entered and parcel, from front seat and sunglasses, from the glove box taken.
    • Toyota Corolla entered and cash taken.
  • Church Lane – BMW 520d entered by unknown means. Loose change and medication taken.
  • Nantwich Road – Two vehicles approached on this road:
    • Renaut Megane - One of two males walking past address has tried the door handles of the vehicle. No entry gained into the vehicle.
    • Insecure Mini Cooper entered and car manual taken.
  • Talbot Road – BMW entered by unknown means. Wallet taken.
  • Grange
  • Princes Road – Blue disability permit taken from BMW 330i by unknown means.


    • Incidents reported relating to DAMAGE TO motor vehicles:

    ELLESMERE PORT EAST

  • Ellesmere Port Town
  • Wolverham Road - Omoda 5 Nobel scratched along the nearside by an unknown object.
  • Milton Road – Audi has windscreen smashed with a rock thrown by an unknown offender as they have cycles past.
  • Rossmore
  • Church Walk – Windscreen wipers ripped off vehicle. No further details of vehicle.
  • Telfords Quay – Rear windscreen damaged on Land Rover Range Rover.


    • ELLESMERE PORT WEST

  • Netherpool
  • North Road – Multiple windows smashed with a hammer on a BMW 118D, parked in the car park of the B & M Distribution Centre.
  • St. Pauls
  • Station Road – Vehicle found with scratch marks. – No further details.


    • ELLESMERE PORT EAST

  • Ellesmere Port Town
  • Civic Way - Robbery – Whilst using his phone at the bus station, a male has approached the victim and punched him to his face causing him to fall to the ground. The offender has then taken the phone and walked off. – male arrested and remanded in custody.

    • If you have any CCTV, dash cam footage, etc., that you think may have captured something of relevance in relation to any of the below incidents, further information such as dates and times can be provided.

    Message Sent By
    Wendy Dalton
    (Cheshire Police, PCSO, Ellesmere Port LPU) 


    🚨 Increase in Residential Burglaries – Crime Prevention Advice 🚨

    (Received on 27.01.26 and we hope you find the information helpful - Neston Cyber Centre)


    🔒 Crime Prevention Tips

    • Keep your home looking lived‑in

    Use timer switches or smart plugs to turn lights or radios on during the evening.

    • Lock up securely
    Make sure all doors and windows are locked, even if you're only out briefly.

    • Don't leave valuables on display
    Keep high‑value items out of sight, and avoid posting photos of new purchases online.

    • Secure the perimeter
    Check gates, fences, sheds, and garages. Make sure tools and ladders are locked away.

    • Consider CCTV or video doorbells
    These can act as strong deterrents and help with investigations.

    • Ask a trusted neighbour to keep an eye out
    They can collect post, open/close curtains, or park on your driveway if you're away.

    • Report suspicious behaviour immediately
    If you see something that doesn't look right, trust your instincts and get in touch.

    📞 In an emergency, call 999
    📞 To report suspicious activity or a non‑emergency incident, call 101
    💻 You can also report online via your local police website.

    Working together, we can help keep our community safe. Stay vigilant and share this advice with friends, family, and neighbours.

    Message Sent By
    Amanda Hughes
    (Cheshire Police, PCSO, Ellesmere Port LPU - Whitby)


    Suspicious Activity - Security Notice  (Received this on 16.01.26 and we hope you find the information helpful - Neston Cyber Centre)

    Suspicious Activity Alert – Ellesmere Port

    We've seen a rise in reports of suspicious individuals attempting to access vehicles and properties across the area.

    Please help us prevent further incidents by:
    Ensuring your vehicle is locked at all times
    Removing valuables from sight
    Securing your property, especially overnight
    Reporting any suspicious behaviour to us immediately

    If you or your neighbours have been a victim of this crime and have any further information or CCTV footage, please call 101.


    If you witness someone committing such offences, ring 999 immediately.

    With your help, we can bring justice to these offenders and keep Ellesmere Port safe.


    Message Sent By
    Amanda Hughes
    (Cheshire Police, PCSO, Ellesmere Port LPU - Whitby) 


    Personal Safety Advice

    (Received this on 04.11.25 and we hope you find the information helpful - Neston Cyber Centre)

    Dear Resident,

    Christmas is just around the corner and many of us will be carrying more cash and valuables. Thieves will exploit this and often target people at this time of year.

    Please have a look at the advice below, to help keep yourself and valuables safe when out and about:

    When on the move

  • Stay alert and be aware of your surroundings - don't wear headphones or be distracted by your mobile phone, especially when alone.
  • Body language - criminals often target people who appear to be more vulnerable. Use body language to give the impression that you are confident, walk with your head up and make eye contact with others.
  • Avoid walking alone, use busy and well lit paths – avoid isolated, dimly lit areas and stay with a group if possible. Choose paths and walkways that are more likely to be covered by CCTV. Be mindful of hiding spots such as doorways, bushes and vehicles.

  • Change your routine regularly - criminals can observe routes and patterns and use them to target a victim.

    • Valuables

  • Don't keep valuables all in one place - Keep valuables in different pockets and compartments of your bag. Avoid carrying phones, wallets or purses in back pockets.
  • Never leave a bag open or gaping - Carry your bag with the flap closed and secured against your body to prevent opportunistic thieves.

  • Secure valuables – Where possible use purse dipping cables that secure loose items such as purses to bags. This will prevent pickpockets being able to easily remove valuables without your knowledge.

    • Withdrawing cash

  • Protect yourself from ATM theft – It's a good idea to scan the immediate area before using an ATM. Be aware of anyone standing close by and check the machine prior to using it to ensure it hasn't been tampered with.
  • Distraction theft - Thieves will watch as you key in your PIN or distract you while you're withdrawing cash. Be vigilant. Cover your PIN and keep an eye on your card at all times. If someone taps you on the shoulder or tries to speak to you, just ignore them.

  • Looking after your card – Always put your card away immediately after use. You should also be careful with contactless cards as they can be read and cloned with mobile devices. You can purchase a card holder to prevent your card details being inadvertently read.

    • We hope this information helps.

    Kind regards,

    Crime Prevention Team

    It is important to us that we know about the issues that cause you concern. We have set up a survey where you can tell us about the things you would like us to focus on in your area.

    Resident's voice | Cheshire Constabulary (click the link below)

    https://che01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fs-url.co%2FLlwnAA&data=05%7C02%7C%7C244b58e7d20e4997850408de1ae03e37%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638977747572732574%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=4QrSqT3CUk1u20sHHAL747G9XpWgogRb0KWsyFm5icc%3D&reserved=0  

    Message Sent By
    Beth George
    (Cheshire Police, Crime Prevention Officer, West) 


    Received this today, 31.08.25, and we hope you find the information helpful - Neston Cyber Centre