We are currently in the process of updating all of the Neston Community Cyber Centre's policies - as they get completed, they will be displayed here.

(Neston Cyber Centre 03,12.25)

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At present, Neston Community Cyber Centre (NCCC) has the following policies for you to view: -

1   Neston Community Cyber Centre (NCCC)' Privacy Policy & General Data Protection Regulation (GDPR) Statement'

2   'Safeguarding Policy Summary– Volunteers Supporting Adults with Digital Exclusion'

3   Equality, Diversity and Inclusion (ED& I) Policy for Neston Community Cyber Centre (NCCC) 




1  'Neston Community Cyber Centre (NCCC) Privacy Policy & General Data Protection Regulation (GDPR) Statement'

Neston Community Cyber Centre

1. Introduction

Neston Community Cyber Centre is a volunteer-led organisation supporting adults experiencing digital exclusion. To provide our services, we sometimes need to collect, store, and use personal information. We are committed to protecting the privacy and rights of everyone we work with, in line with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

This Privacy and Data Protection Statement explains what information we collect, how we use it, how it is stored, and your rights regarding your personal data.

2. What Information We Collect

We only collect information that is necessary for our activities, such as:

  • Basic personal details: Name, address, date of birth, phone number, provided on the membership form.
  • Records of membership and attendance.
  • Contact details when someone reaches out via our website or email.
  • Support needs or accessibility information if required for delivering our services.

We do not collect any unnecessary information, and we do not collect data from our website other than through voluntary contact forms. There are no cookies used on our website.

3. Purpose of Processing Personal Data

We use personal data to:

  • Maintain a record of who our members are.
  • Communicate with members, volunteers, CWaC. (Cheshire West and Chester council)
  • Provide digital support services.
  • Monitor and improve our activities.
  • Comply with reporting obligations—for example, information shared with Cheshire West Adult Learning Services, who provide us with an annual grant.

We do not use your data for marketing or commercial purposes.

4. Data Sharing

We do not share personal data with third parties except:

  • With Cheshire West Adult Learning Services, solely to meet reporting requirements connected to grant funding.
  • When we have your explicit consent.
  • When required by law.
  • When necessary to protect someone's vital interests or safety
  • .

We will never sell or trade your personal information.

5. Lawful Basis for Processing

Under GDPR, we rely on the following lawful bases:

  • Consent – when you choose to provide information to us.
  • Legitimate interests – when processing is necessary to run our services and does not override your rights.
  • Legal obligation – when we must process or share information due to the law or funding requirements.

6. Storage and Security of Your Data

We take appropriate steps to protect personal information:

  • Paper records are stored securely in locked cabinets with restricted access.
  • Electronic records are protected with strong passwords and, where available, encryption.
  • Only authorised volunteers are permitted access to personal data.
  • Data is kept only as long as necessary and then securely shredded or deleted.

7. Your Rights Under GDPR

You have the right to:

  • Be informed about how your data is used.
  • Request access to the personal data we hold about you.
  • Have inaccurate data corrected.
  • Request deletion of your data ("right to be forgotten").
  • Restrict or object to certain uses of your data.
  • Request a portable copy of your data.

To exercise these rights, please contact us using the details below.

8. Contact Details

Data Protection Lead (Volunteer Role) Neston Community Cyber Centre                                               Email: nestonccc@gmail.com                                                                                                                          Phone: 0151 336 7784 (during session times only)

9. Review

This statement will be reviewed annually, or sooner if required by changes in legislation or Centre operations.  If legislation changes, these will be documented and updated in this document.

(Review 1 / rewriten 07.04.2026)


2   'Safeguarding Policy Summary–   Volunteers Supporting Adults with Digital Exclusion'

The Purpose of safeguarding:

To protect adults at risk from harm, abuse, or exploitation while receiving digital inclusion support, and to guide volunteers in safe, respectful practice for individuals using the Cyber Centre.

Whom It Applies To:
All volunteers, involved in delivering services to adults who may be vulnerable due to age, disability, mental health, social isolation, or other factors.

5 Key Principles of safeguarding:

  • Dignity & Respect – Treat every individual as capable, valuing their independence and privacy.
  • Empowerment – Support people to make their own informed choices in digital spaces. Promote well-being and safety.
  • Prevention – Be alert to early signs of harm, fraud, or exploitation.
  • Proportionality – Respond to concerns in a measured, appropriate way. Never ignore anyone's concerns
  • Partnership – Work with safeguarding leads, local authorities, and other agencies when needed.

All Volunteer Responsibilities:

  • Follow the Neston Community Cyber Centre's code of conduct at all times.
  • Avoid unnecessary physical contact and never engage in personal financial transactions with participants.
  • Maintain appropriate boundaries online and in person (no personal social media connections).
  • Keep personal data confidential and secure, following GDPR.
  • Be vigilant for signs of:
  • Online scams and phishing attempts
  • Coercion or undue influence in online activities
  • Signs of neglect, abuse, or exploitation (including digital abuse)

Responding to Concerns:

  • Do not promise confidentiality to the person raising the concern, as the concern has to be forwarded to a safeguarding professional.
  • Record factual details promptly and accurately.
  • Report concerns immediately to the safeguarding lead (SL).
  • If there is an immediate risk of harm, contact emergency services.

Training & Support:

  • All volunteers can opt for safeguarding training.
  • The policy will be reviewed annually and updated with changes in law or best practice.
  • The SL is available for advice and debriefing.

Contact Details:

SL (safeguarding lead) name & contact number - please refer to documentation at centre

Police 999      non- urgent 101

For adult safeguarding concerns in West Cheshire, call the Integrated Access and Referral Team (i-ART) during office hours at 0300 123 7047. If you have an urgent concern outside of these hours, call the Emergency Duty Team at 01244 977277, or call 999 in an emergency. You can also report adult safeguarding concerns via the Adult Social Care portal on the Cheshire West and Chester Council website.

Adult safeguarding

  • Office hours (8:30 am - 5:00 pm, Monday-Thursday; 8:30 am - 4:30 pm, Friday):
  • Contact: Community Access Team on 0300 123 7034
  • Contact: i-ART on 0300 123 7047
  • Out of hours / Emergency:

Contact: Emergency Duty Team on 01244 977277

Contact: Cheshire Police on 999 for emergencies or 101 for non-emergencies

  • Other resources:
  • For general safeguarding enquiries: Email lsab@cheshirewestandchester.gov.uk

Important considerations

  • If you are a professional, you should discuss the referral with i-ART before submitting it, as per the advice on the Cheshire West and Chester Council website.

If an adult is in immediate danger, call 999. If it's not safe to speak, dial 55 to let the operator know you are in danger.


3 'Equality, Diversity and Inclusion (ED& I) Policy for Neston Community Cyber Centre (NCCC)'

1. Policy Statement

At Neston Community Cyber Centre, we are committed to promoting equality, embracing diversity, and ensuring inclusive practices across all areas of our work. As a volunteer-led organisation supporting adults experiencing digital exclusion, we recognise that true inclusion empowers individuals to thrive, participate fully in society, and access the digital tools they need.

We welcome people of all backgrounds and aim to create a supportive environment where everyone—volunteers, service users, —is treated with dignity and respect.

2. Our Commitments

We will:

  • Provide fair and equal access to our services for all adults, regardless of age, disability, race, ethnicity, gender, gender identity, sexual orientation, religion or belief, socioeconomic background, or any other protected characteristic.
  • Value the unique experiences and perspectives of all volunteers and service users.
  • Proactively challenge discrimination, harassment, or exclusion in any form.
  • Ensure our policies, communications, and activities are accessible and inclusive.
  • Foster a culture of learning and openness by listening to those with lived experience of exclusion.

3. Volunteers

We are proud to be volunteer-led. We expect our volunteers to:

  • Treat others fairly, kindly, and without judgment.
  • Avoid assumptions and stereotypes.
  • Actively listen and support individuals in a way that respects their dignity.
  • Attend induction or training sessions relating to inclusion and safeguarding, as required.

We will:

  • Recruit volunteers inclusively and fairly.
  • Make reasonable adjustments to support volunteers with additional needs.
  • Respond promptly and appropriately to any complaints or concerns about discrimination or exclusion.

4. Service Delivery

We aim to reduce digital exclusion by:

  • Designing services that are responsive to individual needs and accessible to all.
  • Using clear, jargon-free language and inclusive digital content.
  • Recognise that some individuals may require additional support or different methods of learning and participation.
  • Collaborate with community partners to reach underrepresented or marginalised groups.

5. Responsibilities

  • The Committee is responsible for the overall implementation of this policy.
  • All volunteers and representatives of Neston Community Cyber Centre have a duty to uphold and apply this policy in their work.
  • We encourage service users and volunteers to raise any concerns, which will be taken seriously and handled in line with our complaints or grievance process.

6. Monitoring and Review

We will regularly:

  • Review our practices and policies to ensure they reflect current legislation.
  • Reflect on feedback from service users and volunteers to improve inclusivity.
  • Report on ED&I progress annuall