We are currently in the process of updating all of the Neston Cyber Centre's policies - as they get completed, they will be displayed here.

(Neston Cyber Centre 03,12.25)

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At present we have the following policies for you to view below, plus About 'Neston Cyber Centre' :-

1   'Privacy Policy'

1   'Privacy Policy'

Neston Cyber Centre - Privacy Policy 

Becoming a Member of Neston Cyber Centre - Registration is completely free to residents of Neston, Little Neston, Ness, Parkgate, Willaston, Burton and Puddington (all we ask is for members to make a small voluntary donation towards our costs if they find the service useful).  New members from outside the CH64 area are also welcome, and we do ask them to make a voluntary donation towards our running costs, which we hope they will do.

There is a simple form to complete recording name, address, date of birth, phone number and ethnicity and this information is shared with Cheshire West Adult Learning Services who give us a grant for helping anyone who wants to start using technology and the internet.

• Data collection: We do not gather information from our website - our website is used simply to let people know about Neston Cyber Centre and to provide useful and helpful tips. If we receive a 'contact us' form from the website asking us to contact them, then we will either email or phone the person to see if we are able to offer help to them. When you become a member of the Cyber Cente we do not use your data for anything other than to keep a record of who our members are and the details provided to us on the application form when you joined.
• Purpose of use: When you become a member of the Cyber Cente we do not use your data for anything other than to keep a record of our membership. 
• Data sharing: We do not share data other than with Cheshire West Adult Learning Services - the annual grant we receive from them is dependant on the number of members we have.
• Security and storage: We keep a record of your data safely stored within our system.
• User rights: You can always request to see the data we have about you at the Cyber Centre.
• Neston Cyber Centre is completely free to join - the only thing you might ever have to pay for is if you need to do any personal printing, and the charges for printing are clearly on display in the Centre as well as being on the website. You are, of course, free to make a voluntary donation to the Cyber Centre if you so wish, perhaps as a 'thank you' for help received but this is completely at the member's discretion.  New members from outside the CH64 area are also welcome, and we do ask them to make a voluntary donation towards our running costs.

2   'Safeguarding Policy Summary–   Volunteers Supporting Adults with Digital Exclusion'

The Purpose of safeguarding:

To protect adults at risk from harm, abuse, or exploitation while receiving digital inclusion support, and to guide volunteers in safe, respectful practice for individuals using the Cyber Centre.

Whom It Applies To:
All volunteers, involved in delivering services to adults who may be vulnerable due to age, disability, mental health, social isolation, or other factors.

5 Key Principles of safeguarding:

• Dignity & Respect – Treat every individual as capable, valuing their independence and privacy.
• Empowerment – Support people to make their own informed choices in digital spaces. Promote well-being and safety.
• Prevention – Be alert to early signs of harm, fraud, or exploitation.
• Proportionality – Respond to concerns in a measured, appropriate way. Never ignore anyone's concerns
• Partnership – Work with safeguarding leads, local authorities, and other agencies when needed.

All Volunteer Responsibilities:

• Follow the Neston Community Cyber Centre's code of conduct at all times.
• Avoid unnecessary physical contact and never engage in personal financial transactions with participants.
• Maintain appropriate boundaries online and in person (no personal social media connections).
• Keep personal data confidential and secure, following GDPR.
• Be vigilant for signs of:
• Online scams and phishing attempts
• Coercion or undue influence in online activities
• Signs of neglect, abuse, or exploitation (including digital abuse)

Responding to Concerns

• Do not promise confidentiality to the person raising the concern, as the concern has to be forwarded to a safeguarding professional.
• Record factual details promptly and accurately.
• Report concerns immediately to the safeguarding lead (SL).
• If there is an immediate risk of harm, contact emergency services.

Training & Support

• All volunteers can opt for safeguarding training.
• The policy will be reviewed annually and updated with changes in law or best practice.
• The SL is available for advice and debriefing.

Contact Details

SL (safeguarding lead) name & contact number please refer to documentation at centre

Police 999      non- urgent 101

For adult safeguarding concerns in West Cheshire, call the Integrated Access and Referral Team (i-ART) during office hours at 0300 123 7047. If you have an urgent concern outside of these hours, call the Emergency Duty Team at 01244 977277, or call 999 in an emergency. You can also report adult safeguarding concerns via the Adult Social Care portal on the Cheshire West and Chester Council website.

Adult safeguarding

• Office hours (8:30 am - 5:00 pm, Monday-Thursday; 8:30 am - 4:30 pm, Friday):
• Contact: Community Access Team on 0300 123 7034
• Contact: i-ART on 0300 123 7047
• Out of hours / Emergency:

Contact: Emergency Duty Team on 01244 977277

Contact: Cheshire Police on 999 for emergencies or 101 for non-emergencies

• Other resources:
• For general safeguarding enquiries: Email lsab@cheshirewestandchester.gov.uk

Important considerations

• If you are a professional, you should discuss the referral with i-ART before submitting it, as per the advice on the Cheshire West and Chester Council website.

If an adult is in immediate danger, call 999. If it's not safe to speak, dial 55 to let the operator know you are in danger.